If you believe your PCP, HP, or car finance agreement may not have been explained clearly or fairly, CLAIMGRID LTD can help you understand what information may matter before taking the next step.
Claimgrid makes the PCP claims process straightforward by guiding clients through every stage with clarity and professionalism. We ensure all necessary evidence is properly documented and presented to strengthen your case. Our team manages communication with solicitors, saving you time and reducing stress. With ClaimGrid, you can pursue your PCP claim confidently, knowing compliance and legitimacy are at the forefront.
The landscape of motor finance compensation is evolving rapidly. Review the major milestones that have shaped your right to reclaim undisclosed car finance commissions.
The Financial Conduct Authority (FCA) announced a comprehensive investigation into discretionary commission arrangements (DCAs) in the car finance market, pausing the standard 8-week complaint response rules for lenders.
In the precedent-setting case of Johnson v FirstRand Bank, the Supreme Court ruled that dealerships and lenders must act with total transparency. Undisclosed commissions were declared unlawful, reinforcing consumer protections under the Consumer Credit Act 1974.
Following the conclusion of its review, the FCA implemented a formal redress scheme. Lenders are actively identifying affected agreements, meaning consumers must act swiftly to lock in their eligibility.
With an average estimated payout of £830* per agreement, billions in hidden commissions are set to be returned to UK motorists. Act now to secure your share before strict deadlines apply.
Mis-selling occurs in several ways, often hidden deep within your finance agreement. Explore the most common grounds for a compensation claim below.
Dealerships frequently received secret, undeclared financial incentives from lenders for arranging your car finance deal. If this fee was not fully and clearly disclosed to you upfront, it constitutes mis-selling.
David purchased a car in 2019. The dealer received a £650 commission from the lender. Because this fee was never disclosed, David was entitled to reclaim the entire commission plus interest.
Under a Discretionary Commission Arrangement, lenders allowed dealerships to inflate your interest rate. The higher the rate they charged you, the higher the payout the salesperson received.
Sarah was offered car finance at 9.9% APR, when she actually qualified for 5.9%. The dealer pocketed the difference in commission. Sarah claimed back the excess interest paid.
Lenders and brokers have a strict duty to ensure your payments are sustainable. If the salesperson failed to conduct comprehensive checks on your income and expenses, the agreement was mis-sold.
James was approved for a monthly payment representing 50% of his disposable income without bank statement checks. His claim resulted in the finance agreement being restructured.
PCP deals rely on a large optional final payment to own the vehicle. If the dealer glossed over this figure, or failed to explain that you wouldn't own the car without paying it, it constitutes a breach of rules.
Emma was told she could simply "hand the car back" but was shocked to find an undisclosed £8,500 balloon payment at the end of her contract. She recovered damages for lack of clarity.
The landmark August 2025 ruling by the Supreme Court in Johnson v FirstRand Bank has fundamentally transformed the UK car finance landscape. The court ruled that car dealers owe their customers a duty of complete transparency and loyalty when recommending finance options.
Under the Consumer Credit Act 1974, failing to disclose the exact commission amounts received creates an "unfair relationship". Lenders are held fully liable for the actions of the dealer acting as their broker. If a broker is paid an undisclosed fee, they cannot give unbiased advice, violating fiduciary duties.
"The consumer is entitled to expect that the broker is acting in their best interests, and any secret payment or commission received by the broker from the lender destroys that trust."Supreme Court Judgement, August 2025
Find clear, straightforward answers to the most common questions regarding mis-sold PCP and HP agreements.
No. Our initial eligibility checks utilize a "soft search" or general enquiry process, which leaves absolutely no mark on your credit file and is completely invisible to other lenders. Your credit score remains fully protected.
You can still claim. You are entitled to reclaim compensation for agreements that have ended, been settled early, or where the car has been sold or handed back. Most claims fall within a 6-year window from when the agreement ended or when the mis-selling was discovered.
Your claim is made directly against the lender who funded the agreement (e.g., MotoNovo, Black Horse, Santander Consumer Finance), not the dealership itself. Because the lender is held liable under the Consumer Credit Act 1974, you can still claim even if the dealer is no longer trading.
We work strictly on a No Win, No Fee basis. There are absolutely no upfront fees or hidden charges. If your claim is unsuccessful, you pay nothing. If successful, our panel solicitors charge a success fee (capped in accordance with UK regulations) which is deducted from your final payout.
