Complaints Procedure

CLAIMGRID LTD aims to handle complaints clearly, professionally, and respectfully.

Last updated: 29 May 2026

How to Raise a Complaint

If you have a complaint, contact CLAIMGRID LTD using the details below and mark your message clearly as a complaint.

Email: info@claimgrid.co.uk

Phone: 0147 335 8028

Address: 23 Acer Grove, Ipswich, Suffolk, United Kingdom, IP8 3RR

What to Include

Your full name and contact details.
A clear summary of your complaint.
Any relevant dates, messages, or reference numbers.
What you would like CLAIMGRID LTD to review.

What Happens Next

CLAIMGRID LTD will review the complaint and may contact you for more information if needed. The aim is to understand the concern, check relevant records, and respond in a clear way.

Response

A response will be provided after the complaint has been reviewed. If more time is needed because the issue is complex or further information is required, CLAIMGRID LTD will aim to explain that clearly.

Records

Complaint information may be kept for record keeping, business administration, and legal or regulatory reasons where applicable.