Complaints Procedure
ClaimGrid aims to handle complaints clearly, professionally, and respectfully.
Last updated: 29 May 2026
How to Raise a Complaint
If you have a complaint, contact ClaimGrid using the details below and mark your message clearly as a complaint.
Email: info@claimgrid.co.uk
Phone: 07782288147
Address: 23 Acer Grove, Ipswich, Suffolk, United Kingdom, IP8 3RR
What to Include
- Your full name and contact details.
- A clear summary of your complaint.
- Any relevant dates, messages, or reference numbers.
- What you would like ClaimGrid to review.
What Happens Next
ClaimGrid will review the complaint and may contact you for more information if needed. The aim is to understand the concern, check relevant records, and respond in a clear way.
Response
A response will be provided after the complaint has been reviewed. If more time is needed because the issue is complex or further information is required, ClaimGrid will aim to explain that clearly.
Records
Complaint information may be kept for record keeping, business administration, and legal or regulatory reasons where applicable.